Communications policy
When we message you, how, and how to stop it.
Two kinds of message
Order messages — confirmation, dispatch, delivery, returns and refunds, and the OTP for a cash-on-delivery order. These are part of the order itself, so they cannot be switched off: if there is an order, there is news about it.
Marketing messages — new pieces, sales and offers. These are sent only if you ask for them, and can be stopped at any time.
Consent
The marketing consent box is never pre-ticked when you open an account. If you do not tick it yourself, we do not send marketing.
How to stop them
- In the app or on the website: Account → Notifications → turn off marketing
- SMS: reply STOP to any marketing message
- Email: the unsubscribe link at the foot of any email
Opting out takes effect immediately. Order messages continue, because they are not marketing.
When we send
Marketing goes out between 9am and 9pm. Order messages can arrive at any hour — a parcel leaving at 10pm is worth knowing about.
How often
Marketing messages, no more than twice a week.
What we never do
- Sell or rent your number to anyone
- Send messages on behalf of another company
- Send marketing you did not ask for
Who we are
This website and app are operated by [[LEGAL NAME]], trading as JUMYN.
- Trade licence number: [[TRADE LICENCE NO]]
- Registered address: [[REGISTERED ADDRESS]]
- Email: [[SUPPORT EMAIL]]
- Phone: [[SUPPORT PHONE]]